What is your refund policy?

• We offer a hassle-free 30-day money back guarantee for any reason
• Annual subscribers can receive a refund of the remaining months with no questions asked
• Write to us and we'll issue a refund

Does the Pro plan auto-renew?

By default, your Pro plan is automatically set to renew every month for the Monthly plan and every year for the Annual plan.

How to cancel my subscription?

You can cancel your subscription on the Account page.

Do my videos expire?

Videos expire on Klip Free after a year. Videos made on an active Pro plan will never expire.

How long can videos be on the Pro plan?

Recording a video consumes storage, RAM and internet bandwidth on your computer, so the longer a recording, it could test the limits of your computer.

• We don't have an explicit time limit for videos on the Pro plan
• Users have made videos up to 3hrs long using Klip

What is the difference between Klip Free vs. Klip Pro Video Editing Features?

• Free Video Editing has limited number of editing tools, with limits on what you can do with each tool
• Pro Video Editing on the Klip Pro plan has no such limits

What is video webpage customization on the Klip Pro plan?

Video webpage customization provides a way to modify the video webpage your viewers will see. It lets you do three things:

• Use your company logo instead of the Klip logo
• Disable the Klip signup button
• Disable comments for all videos

What does the watermark on Klip Free plan videos look like?

The Klip brand watermark appears on the bottom right of a video as shown below.

I can’t afford to pay right now. Can we work something out?

Certainly. Write to us and we’ll be happy to work out a complimentary plan.